Internet Marketing Ethics Revisited

by Stew Shaw

in Internet marketing, business ethics

I wasn’t actively researching this topic today, yet after randomly spotting snippets from 2 different sources I was reminded to re-examine my own behavior online. Specifically – is it (still) ethical?

It’s a timely topic for me too – I’ve just quietly celebrated my first 12 months online! How do I know? Because the domain name used to open my hosting account got renewed a couple of days ago.

So here’s the first red alert that appeared in an online software developer’s blog: “…to do well in the affiliate game a lot of the time you have to bend your principles a bit.”

You have to do WHAT? That’s an outstanding admission of having very poor ethics, in my opinion.

The second reminder of the importance of practicing good internet marketing ethics showed up today in an email from a product owner who was reading the riot act to his affiliates in order to stamp out behavior that was negatively impacting his business. While praising the good efforts of 99% of those promoting his very successful product (available through Clickbank), he berated the sorts of unethical things the bad 1% were up to.

Here’s his essential message: “We can no longer tolerate getting letters from attorneys every month because some uninformed affiliate out there violated some sort of trademark, copyright, or has spammed a social network or email list.”

OK, that real-world reminder got me taking a closer look at one of my totally unrelated sites, which by the way happens to be #5 on page 1 of the planet’s most popular search engine.

Problem #1: It contains 2 lifted images that I had tweaked slightly in Photoshop to make them look “unique.” Eek. Just removed them. But that’s not going far enough, I realized.

Problem #2: The domain name and some of the posts contain a company name (brand) that I do not have permission to use. Right, I thought – it’s gotta go. Luckily doing that is easy when you host on your own reseller account. Just 3 or 4 clicks, and all its content is no longer live on the Internet. Done, gone.

Was doing that some sort of stunt? Trying to impress you? To show you why it wasn’t, I quickly dredged through stuff I have put out there over the past year and found these 2 quotes of mine:

Written on August 14: “So what do I stand for? OK, my principles are hereby stated in black and white: I want to be ethically sound in all my online business. To be renowned for dealing fairly with those who have entrusted their hard-earned funds in any of my yet-to-be-announced programs.
To base an online business on such principles is the least I can do for my fellow human beings wherever you may be. After all, deep down we pretty much all wish to live by the Golden Rule don’t we?”

Written on November 12: “First, I want you to know that whatever I publish here will be based on a set of rules and principles – mine for sure. But I don’t think my business ethics are too far off the mark of what we could generally define as stemming from applying fairness and honesty.”

So today was an instructive day at the office for me! I’ve put myself back on the course I set out on 1 year ago.

Without a doubt, Internet marketing’s one very tough gig. Competition is extremely fierce. Discussing this matter, I recently posted to a private forum that scores of 1000s of new domains get registered daily – for example yesterday alone 83,872 new dot coms were registered.

Given the resulting online dog-eat-dog mentality among Internet Marketers, we should ask: Does the end justify the means? In other words: Is questionable ethical behavior ever acceptable online?

I answer with a resounding NO.

  • lorirobertson7
    Stew, love your post on ethics this is something that everyone should read and I will share this post.
  • Thanks Lori. I appreciate that.
  • Stew,
    Great article on something I've seen very little written about: ethics on the Internet! Thanks so much for raising the issue and for expounding some very sound principles. I absolutely agree with you. We have to educate ourselves about it, share what we know and keep it as clean as we can.
    Thanks again,
    Adam
  • bethallen
    Well done on standing up for what is right and true. Ethics and integrity are of the utmost important, not only in internet marketing, but in living a truly fulfilled life. I personally take the approach of only affiliating for products that I have used and have made a profound impact on my life, but I know that is not how true affiliate mktrs. work. Very complex subject, considering the complexity of being human. Thanks for your insights, Stew, and your stance.
  • Hey Stew, boy.. everyone should be reminded of internet ethics. Over the years I've had 2 internet lawyers contact me because I didn't use the "R" mark on a business ( I can understand that) and I had "borrowed an image from another place. Like you said ... eek. I no longer do that and use royalty free images, or draw my own!
  • That would so freak me out Lesly, getting intimidating letters from lawyers. Especially with me living Downunder. Great idea to draw your own images. Ditto with the ease of taking one's own pics these days. Sure can't beat THAT sort of originality in creating unique content.
  • Thanks Stew. Evaluation of ones own self can be a bit scary, intimidating and one that surely needs to be done by us all. Taking your post here to heart I need to hold true to these values as well and I might even put it on the calendar for a regular self check up so to speak. Thanks.
  • Ethics and integrity are critical to me as well. Great thoughts and insights here Stew!
  • Hi Stew,

    I agree entirely Stew, good ethics rule online! As so many of us are running independent businesses, its even more important for us to be fair and honest in our day to day work.

    Can't believe those figures on new domains being registered! Awesome.

    Thanks Stew

    Sue
  • This is something you don't read about much on the internet. Thanks for bringing it up, Stew! Integrity is vital to business success.
  • wmjhartman
    Great post, it is important that you stay true to your ethics. People must remember that they are their own brand. It is U, inc. here online! Thank you!

  • brucebackman
    Hey Stew…I have a great deal of respect for you and I appreciate your candor. It is very good for everyone to take a step back now and again and evaluate your own behavior…online or offline. Thanks for the great stuff!
  • Amazing self-analysis you've come to, Stew! This ramps up respect and understanding with your fellow entrepreneurs.

    You will be amazed at the growth you will find for these deeds!
  • Thanks Paul, although that wasn't my motivation.

    It's so common to hear people try to excuse their shonky behavior with" everybody else is doing it."
  • It's so cool how we benefit in ways not foreseen! I'm noticing the same thing for myself as I continue my journey online.
  • Thanks Stew for this. We all need reminding that Character is doing the right thing when no one is watching. Great content for this subject.
  • "Character is doing the right thing when no one is watching."
    So true Nelson. Let me add that in this online age, that great quote should now be rewritten thus:

    Character is doing the right thing before everyone Googles and finds out!
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